MCCC Knowledge Base

Global protect update

2021

Updating Global protect software

To keep your college issued computer up to date and protected, we will be upgrading the VPN software (GlobalProtect). The upgrade process will disrupt connectivity; thus, we are encouraging you to manually initiate the upgrade process prior to devices being automatically upgraded. To perform the upgrade manually, follow these steps. Please allow 5 minutes in your schedule as this process will briefly disrupt connectivity.

1. Open the GlobalProtect VPN from the system tray

 

2. Select the menu in the upper right corner

3. Select "About" from the menu

4. Select "Check for updates"

5. Select "yes" to initiate software download

6. Select "yes" again to initiate the software installation

7. Within 60 seconds the software installation will complete.

You may be prompted to login.

 

 **If you have any difficulty accessing the internet or other college network services, please contact the helpdesk.**

 

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