Students, Faculty, and Staff - Adjusting Microsoft Edge Settings to View Office Files


Adjusting Microsoft Edge Settings to View Office Files

Some users reported receiving an "Error 404" message when attempting to open Office files (i.e. Microsoft Word file, PowerPoint file, etc.) in Blackboard when using Microsoft Edge. This is a known issue. 

There are 3 ways you can work around this issue until it is resolved.

1. Use a different browser such as Chrome or Firefox

2. Save the file link to open as a download

3. Adjust your Microsoft Edge settings to not allow Office files to open directly in your browser. 

This article will show you how to adjust your Microsoft Edge settings.


1. Open Microsoft Edge



2. Select the three dots in the upper right-hand corner of your browser window. 



3. A drop-down menu will appear. 

Select Settings.


4. Select Downloads from the navigation menu on the left.



5. On the Downloads page, select the toggle to turn OFF the option for Open Office files in browser. 




6. Once you have toggled this setting OFF in Microsoft Edge, any time you select an Office file in Blackboard it will download via your browser.  

Article ID: 11477
Created On: Mon, Nov 15, 2021 at 2:42 PM
Last Updated On: Wed, Nov 17, 2021 at 11:26 AM

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