Adding an Additional Mailbox in Outlook


Adding an Additional Mailbox in Outlook

Please Note

Once a user has been given access to a mailbox, it should appear automatically in about 30 minutes. You should first check to make sure you have access to the mailbox before trying to add it manually:

  1. Open Outlook inyour web browser ( )
  2. Click on your name in the upper right corner and choose"Open another mailbox..."
  3. Enter the name of the mailbox and press OK

If you cannot open the mailbox, please request access to it by emailing . If you can open the mailbox but do not see it in Outlook automatically, even after restarting your computer, please follow the steps below.

How to Add a Mailbox

1. Click on the File tab
2. Select Account Settings --> Account Settings...
3. Double click your name

4. Click on More Settings... in the lower right corner

5. Click on theAdvanced tab and theAdd... button.

6. Enter the name of the mailbox. For example, if you want to open the mailbox, type Helpdeskand press OK.
7. The mailbox should appear on the "Open these additional mailboxes" list.

8. Click OK , Next , and then Finish and the mailbox will be added.

9. Restart Outlook and expand the mailbox on the left side.

For Mac Users

Go to through the following menus:

Preferences > Accounts > Advanced > Delegates > I am a Delegate for...

Article ID: 10
Created: June 19, 2014
Last Updated: May 4, 2023
Author: Jennifer Scales

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