2021 Add another person’s mailbox to your folder list in Outlook Web App After you complete this procedure, the person’s mailbox for which you have been provided access to will display in your Outlook Web App folder list every... Read More

2016 Adding an Email Signature in the Outlook Web App Microsoft has provided step-by-step instructions for how to add a signature to your emails using the Outlook Web App. Detailed instructions are available at the following location: https:/... Read More

2016 Common Account Lock Causes   MC3 faculty and staff accounts will lock if an incorrect password is entered repeatedly within a short time frame. This is typically related to a device the connects to the college wifi network or email... Read More

2019 Create an Email Rule - Outlook Desktop   A rule can be quickly created from any email message. The advantage of this method is that rules are suggested based on the message sender, the message recipients, or the subject. The steps... Read More

2019 Create an Email Rule - Office 365 Outlook   A rule can be quickly created from any email message. The advantage of this method is that rules are suggested based on the message sender, the message recipients, or the subject. There... Read More

2016  Default Credential Information The following information will help new students, faculty and staff log in for the first time.    What is my Initial Password? Students: Students can use the Self-Service Password reset system... Read More

  2021 Employee Access Request Form Use this form to request access to College technical resources for new and existing employees. Please be aware that College employees who have completed their I9 form for Human Resources will have their... Read More

    2016   Error Opening Microsoft Outlook   Symptoms: Microsoft Outlook will not open on Faculty/Staff computer due to errors similar to:  "The action cannot be completed." "You must provide the name of your Microsoft... Read More

2019 General Mail list General Mail is an email group that is used by faculty and staff to post non college business messages that might be of interest to the college community. Examples of appropriate messages for the General Mail list are... Read More

  2022 Forwarding Emails from Gmail to Outlook Student Email Transition FAQ Note: These steps are only necessary if you wish to have a copy of the message thread currently in your Gmail mailbox sent to Office 365 Outlook mailbox.  * It... Read More

2021 Forwarding Emails from Outlook to other accounts Student Email Transition FAQ     Log into your student email, we will be using Montco Connect for this example You can do this by logging in at https://connect.mc3.edu and using your... Read More

2016 How to Change or Update your Password   In short, the key to creating a secure password is to be creative, use simpler but longer passphrases and use separate passwords for different applications.  Click here for more... Read More

2021 How to send an encrypted email   If there is a business need to send sensitive data through email it must be sent encrypted.     Outlook for Web: Press the Encrypt button   MacOS When composing a Message press the "See... Read More

2018 How to Set Up a Student Payment Center Authorized User 1. Go to MC3.edu and click Students. Then click the Login now button under Montco Connect.   2. Once you have logged onto the portal, in the Tools menu on the left... Read More

2019 Ignore a Conversation - Office 365 Outlook   You have the ability to keep unwanted conversations or emails out of your Inbox by using the Ignore feature in Outlook. Ignoring a conversation automatically removes the message from your... Read More

2019 Ignore a Conversation - Outlook Desktop   You have the ability to keep unwanted conversations or emails out of your Inbox by using the Ignore feature in Outlook. Ignoring a conversation automatically removes the message from your... Read More

2016 Nursing Lab Calendar Link   There is a known issue where nursing students do not see the link to the Nursing Lab Calendar on the Portal. In the event of this issue, the following link will take you directly to that calendar: Scheduling... Read More

2015 Email Cleanup — sorting email messages by size   Open folder Scroll to bottom and select ‘Click here to view more on Microsoft Exchange’     You can easily change the arrangement by selecting Arrange By: from the... Read More

2021 Open another person’s mailbox in a separate browser window in Outlook Web App Log in to your mailbox using Outlook Web App. In the Navigation bar on the top of the Outlook Web App screen, click on your name. A drop-down list... Read More

2017 Opt Out of State Reporting Each year the State of Pennsylvania's Department of Education requires all public community colleges to provide to them data on students enrolled at all 14 community colleges in the Commonwealth. While... Read More

2021 Outlook Contact Sharing Applies To: Outlook Desktop Client Office365 Outlook Contacts are stored in a folder within an Office 365 mailbox. They are saved as 'contact items'. The display of this folder is "Contacts - username... Read More

2022 Outlook Web - Creating a Forwarding Rule Student Email Transition FAQ     Log into your student email, we will be using Montco Connect for this example   You can do this by logging in at https://connect.mc3.edu and using your... Read More

2019 Password Reset / Claim Account New students and faculty can claim their accounts by going through the steps listed below.  Those with an active mobile phone number on file have the ability to reset their passwords by following the... Read More

2017 Proxy Account Access Federal law and the Montgomery County Community College FERPA policy prevents disclosure of student educational record information to third parties except in certain specified circumstances. However, students may... Read More

2021 Accessing Encrypted Emails   When you compose an encrypted email and send it to an external party they will receive an email with a link.  The user clicks to read the message they will be prompted to request a One time Password. ... Read More

2021 Reconfigure Student Gmail to Student Outlook on Mobile Device Student Email Transition FAQ   In order to change your student email account on your mobile device's built-in account settings, you will need to follow the directions of... Read More

A student’s account is “current” during the semester in which they are registered for a class.  At the end of the term, if the student is not registered for classes for the next term, the account changes to "inactive" status.   Current... Read More

2016 Sending an encrypted email to an external email address   Faculty and staff can send encrypted email to accounts outside the @mc3.edu domain by using the Encrypt feature in Outlook.   This can be done by starting a new email,... Read More

2017 Faculty/Staff - Sending "from" or "on behalf" of another account To send email from another account using the Outlook desktop application Open Outlook Create a new message Click the Options Tab and ensure Show Fields > From is... Read More

2021 Setting up Outlook on macOS devices Student Email Transition FAQ   If you're running Mac OS X version 10.10 or later, follow these steps to set up an Exchange email account: Open Mail, and then do one of the following: If you&... Read More

2022 Student Email Transition FAQ You may have a variety of questions about the Gmail to Outlook transition. Please reference this article with any questions you may have: What’s happening? On July 5, 2022, the College transitioned�... Read More

Students - Setting up email on your mobile device  Student Email Transition FAQ       1. Download and install the Outlook app if you don’t already have it.  Then open the app. 2. Click the "Add Account" button near the bottom of... Read More

2015   Supported Browsers for the Outlook Web App     Outlook Web App (OWA) lets you sign in to your email account from almost any device that can connect to the Internet, including laptop and desktop computers, smartphones, and tablets.... Read More

2021 Supported Email Clients for Outlook    Outlook can be utilized through a variety of apps. Listed below are the apps that have been confirmed to work with a Montco account and the articles associated with each method. Outlook: ... Read More

2017 Update Student Profile Information   1. Login to the Montco Connect Portal   2. Go to Self-Service on the Student Tool Menu 3. Go to User Profile within User Options on the left-hand side. 2. Click Confirm name,... Read More

What is my login information? USER NAME : Your first initial followed by your FULL last name and the last 4 digits of your MCCC ID number.  (Example: jwashington4321) Your User Name and your 7 digit MCCC ID number can be found at https://www... Read More