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Adding an Additional Mailbox in Outlook
Viewed 16283 times since Thu, Jun 19, 2014
2017 Adding an Additional Mailbox in Outlook   Please Note Once a user has been given access to a mailbox, it should appear automatically in about 30 minutes.  You should first check to make sure you have access to the mailbox ... Read More
Adding an Email Signature in the Outlook Web App
Viewed 3931 times since Wed, Feb 3, 2016
2016 Adding an Email Signature in the Outlook Web App Microsoft has provided step-by-step instructions for how to add a signature to your emails using the Outlook Web App. Detailed instructions are available at the following location: https:/... Read More
Changing Permissions to Share Google Documents
Viewed 4161 times since Tue, Dec 9, 2014
2015 Changing Permissions to Share Google Documents   This how-to document will help students set sharing permissions on their Google Documents. Please follow the steps below: 1. Go to Student Portal page 2. Click on Quick Links and then... Read More
CIS Student Firewall
Viewed 5549 times since Thu, Jan 8, 2015
2015 CIS Student Firewall   Accessing the Firewall URL For Login: Username: MCCC Student UsernamePassword: MCCC Student Password Description: Upon Login to the firewall, you will have access to resources that are... Read More
College Email Accessibility
Viewed 4600 times since Wed, Jan 27, 2016
2019   College Email Accessibility Quick Reference  For Faculty and Staff  Acceptable Use   Cannot Use Acceptable with Global Protect VPN client Device Outlook Web App Outlook Client for Windows Outlook... Read More
Common Account Lock Causes
Viewed 3907 times since Wed, Jan 13, 2016
2016 Common Account Lock Causes   MC3 faculty and staff accounts will lock if an incorrect password is entered repeatedly within a short time frame. This is typically related to a device the connects to the college wifi network or email... Read More
Create an Email Rule
Viewed 3983 times since Mon, Jan 5, 2015
2017 Create an Email Rule   A rule can be quickly created from any email message. The advantage of this method is that rules are suggested based on the message sender, the message recipients, or the subject.   1. Log into the... Read More
Default Credential Information
Viewed 92624 times since Wed, Jul 13, 2016
2016  Default Credential Information The following information will help new students, faculty and staff log in for the first time.    What is my Initial Password? Students: Students can use the Self-Service Password reset system... Read More
Emails Missing in Outlook Web
Viewed 4007 times since Wed, Aug 24, 2016
2016 E-Mails Missing in Outlook Web Application   We have found an issue with e-mails disappearing while working on them in the Outlook Web Application, this may help retrieve them   If you are in Conversation View, the email... Read More
Employee Access Request Form
Viewed 915 times since Fri, Nov 2, 2018
  2018 Employee Access Request Form Use this form to request access to College technical resources for new and existing employees. Please be aware that College employees who have completed their I9 form for Human Resources will have their... Read More
Employee Email Change
Viewed 1026 times since Mon, May 21, 2018
2017 Employee Email Change Is your current email address a truncated form of your last name? If so, use this form to request your email address to reflect your full last name. Read More
Error opening Microsoft Outlook on campus
Viewed 4260 times since Thu, Oct 16, 2014
    2016   Error Opening Microsoft Outlook   Symptoms: Microsoft Outlook will not open on Faculty/Staff computer due to errors similar to:  "The action cannot be completed." "You must provide the name of your Microsoft... Read More
Faculty/Staff - General Mail list
Viewed 3759 times since Thu, Apr 9, 2015
2019 General Mail list General Mail is an email group that is used by faculty and staff to post non college business messages that might be of interest to the college community. Examples of appropriate messages for the General Mail list are... Read More
Forwarding MC3 student email to another account
Viewed 6778 times since Wed, Jul 16, 2014
2017 Forwarding Student Email   As a highly recommended alternative , you can just set up your email on a mobile device by following the instructions here:   Students - Setting up email on your mobile device Students can forward... Read More
How to Change or Update your Password - Complete Guide
Viewed 27178 times since Tue, May 24, 2016
2016 How to Change or Update your Password   In short, the key to creating a secure password is to be creative, use simpler but longer passphrases and use separate passwords for different applications.  Click here for more... Read More
How to Set Up a Parent Proxy Account
Viewed 1113 times since Thu, Apr 5, 2018
2018 How to Set Up a Parent Proxy Account 1. Go to and click Students. Then click the Login now button under MyMc3 Login in the blue box. 2. Once you have logged onto the portal, click the Self-Service button at... Read More
Importing Contacts into Dynamics CRM
Viewed 4441 times since Thu, Jan 12, 2017
2017 Importing Contacts into Dynamics CRM Step 1: Get ready Before you add your Outlook contacts: It is recommended you move all contacts you wish to import from your Exchange Contacts into Dynamics CRM into a single folder. For best... Read More
Nursing Lab Calendar Link
Viewed 3488 times since Thu, Sep 10, 2015
2016 Nursing Lab Calendar Link   There is a known issue where nursing students do not see the link to the Nursing Lab Calendar on the Portal. In the event of this issue, the following link will take you directly to that calendar: Scheduling... Read More
Office 365 - Outlook Web Access OWA - Customize features
Viewed 11196 times since Thu, Feb 26, 2015
2016 Office 365 Outlook Web Access (OWA) customize features How to Open Outlook Web Access Once you have logged into the portal ( you have two options for opening OWA.  The first is a red button that the top of the portal page;   ... Read More
Office 365 - Migration - Email Cleanup - sorting email messages by size
Viewed 8949 times since Thu, Feb 26, 2015
2015 Email Cleanup — sorting email messages by size   Open folder Scroll to bottom and select ‘Click here to view more on Microsoft Exchange’     You can easily change the arrangement by selecting Arrange By: from the View menu bar.... Read More
Office 365 - Mobile - Removing an MC3 email account from Android OS
Viewed 13293 times since Fri, Feb 27, 2015
2016 Android - Removing an email/calendar account   This document will provide you step-by-step instructions on how to remove an account from an Android Device. Note: The screenshots and steps provided in this document refer to a Samsung... Read More
Opening Encrypted Email from MC3
Viewed 4748 times since Thu, Oct 23, 2014
    2016   Opening Encrypted Email from MC3 Open the encrypted email notification and press    If you see the following message, open the attachment and click      Note: You may need to download the attachment to your... Read More
Opt Out of State Reporting
Viewed 5952 times since Tue, Apr 4, 2017
2017 Opt Out of State Reporting Each year the State of Pennsylvania's Department of Education requires all public community colleges to provide to them data on students enrolled at all 14 community colleges in the Commonwealth. While... Read More
Proxy Account Access
Viewed 2633 times since Mon, Feb 20, 2017
2017 Proxy Account Access Federal law and the Montgomery County Community College FERPA policy prevents disclosure of student educational record information to third parties except in certain specified circumstances. However, students may... Read More
Resources and access for current student and inactive student accounts
Viewed 3771 times since Wed, Jun 18, 2014
A student’s account is “current” during the semester in which they are registered for a class.  At the end of the term, if the student is not registered for classes for the next term, the account changes to "inactive" status.   Current... Read More
Sending an encrypted email to an external email address
Viewed 10592 times since Thu, Mar 12, 2015
2016 Sending an encrypted email to an external email address   Faculty and staff can send encrypted email to accounts outside the domain by including [Encrypt] within the email subject. See Also: Opening Encrypted Email... Read More
Sending from or on behalf of another account
Viewed 8814 times since Fri, Sep 1, 2017
2017 Faculty/Staff - Sending "from" or "on behalf" of another account To send email from another account using the Outlook desktop application Open Outlook Create a new message Click the Options Tab and ensure Show Fields > From is... Read More
Student Email Issues
Viewed 4517 times since Thu, Jan 29, 2015
2016 Student Email Issues   There is an issue that arises for students who use Gmail as their personal email account. Occasionally when a student clicks on their icon from the Portal, it loads their personal email instead or it will show a... Read More
Student Password Reset/ Claim Account
Viewed 7500 times since Fri, Aug 21, 2015
2017 Student Password Reset/ Claim Account New students can claim their accounts by going through the steps listed below.  Current and former students with an active mobile phone number on file have the ability to reset their passwords by... Read More
Students - Setting up email on your mobile device
Viewed 5534 times since Thu, Aug 18, 2016
Students - Setting up email on your mobile device     You can follow these steps to set up your Student email account on your mobile device.  Please note that as a standard we do not fully support the setup of student email on personal devices... Read More
Transfer Contacts between Outlook and Google Gmail
Viewed 4619 times since Mon, Apr 20, 2015
2019 Export your contacts from Outlook to Google Gmail Before you export contacts from Outlook, it helps to understand the difference between the Outlook Address Book and Outlook Contacts. Both are part of Outlook. However, the Address Book... Read More
Update Student Profile Information
Viewed 2813 times since Tue, May 30, 2017
2017 Update Student Profile Information   1. Login to the MyMc3 Portal   2. Go to Self-Service 3. Go to User Profile within User Options on the left-hand side. 2. Click Confirm name, address, email and phone number and then... Read More
What is my student login information?
Viewed 8830 times since Tue, Jun 24, 2014
What is my login information? USER NAME : Your first initial followed by your FULL last name and the last 4 digits of your MCCC ID number.  (Example: jwashington4321) Your User Name and your 7 digit MCCC ID number can be found at https://www... Read More

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