MCCC Knowledge Base

Students - Request Help with a Course via Starfish

2021



Starfish Success Network - Request Help with a Course

 

This article shows you how to access the Services tab of My Success Network (Starfish). For each service you can view contact information, visit service websites, and schedule online appointments (if available).

 

1. Go to MC3.edu and log into the Montco Connect portal page by clicking on Log In in the upper right hand side of the screen and clicking on the Montco Connect button.

  

2. Once you have logged onto the portal, click My Success Network under Quick Links. Next click the three horizontal lines to go to Courses.

3a. Click the Help (    )  icon link next to any of the courses in which you are currently enrolled.

3b. Alternatively, you can click the Request Help icon as shown here. Additional information about where to go for help will be displayed on the page. Click the Help Me button to submit a request for help.

4. This will bring up the Request Help form . Select the Type of help needed from the drop down menu and give specific Details on how staff can assist you. Note: Be sure to make your description as detailed as possible to insure you get the appropriate help needed.

5. Click the Submit button to submit your request when you are finished.

 

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