MCCC Knowledge Base

Student Password Reset/ Claim Account


Student Password Reset/ Claim Account

New students can claim their accounts by going through the steps listed below. 

Current and former students with an active mobile phone number on file have the ability to reset their passwords by following the same steps.

1. After navigating to, type in your username in the given text box and click Continue



Note: If you do not have a mobile phone number on file or it is incorrect, you will need to contact Enrollment Services at 215-641-6551 to add one to your account.  If you need to login immediately, please contact the IT Help Desk at 215-641-6495 or at to reset your password.

The error you will receive starts with: "The identity services you enrolled with..."



Once your account has been located, confirm the last 2 numbers of your phone number are correct before clicking Send CodeThis will send a six digit random number to you as a text message


The following message will appear, verifying that the code was successfully sent to your mobile number.

Enter the code you have received and click Verify Code


You will be prompted to create a new password. Enter your new password in both input boxes, ensuring that it meets the listed requirements. 

Note: A Unicode character is not required as long as you have met 3 of the other listed requirements. 

5. Once your password has been accepted, you will receive a confirmation that it has changed

How to change or claim password video

Closed captioned version of video:

Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
How to Set Up a Parent Proxy Account
Viewed 3545 times since Thu, Apr 5, 2018
Students - Setting up email on your mobile device
Viewed 9924 times since Thu, Aug 18, 2016
Ignore a Conversation - Office 365 Outlook
Viewed 2365 times since Wed, Aug 7, 2019
Adding an Email Signature in the Outlook Web App
Viewed 6475 times since Wed, Feb 3, 2016
Error opening Microsoft Outlook on campus
Viewed 6971 times since Thu, Oct 16, 2014
Create an Email Rule - Outlook Desktop
Viewed 6333 times since Mon, Jan 5, 2015
Forwarding MC3 student email to another account
Viewed 9897 times since Wed, Jul 16, 2014
CIS Student Firewall
Viewed 8486 times since Thu, Jan 8, 2015
Default Credential Information
Viewed 152297 times since Wed, Jul 13, 2016
Changing Permissions to Share Google Documents
Viewed 6542 times since Tue, Dec 9, 2014

Need Help?