MCCC Knowledge Base

MC3 Two-Factor Authentication Duo Security

2014

MC3 Two-Factor Authentication Duo Security

 

Introduction

In an effort to increase the security of College systems, the College IT Department is implementing a high-security login process for remote access. The process requires a second method to confirm your identity when logging in.

Commonly referred to as two-factor authentication, the new login process will ask you to confirm your identity using an app alert on your smartphone, text message or automated voice call. This additional confirmation, helps to prevent anyone but you from logging in, even if someone else knows your password.

How it works?

First, you need to enroll with Duo service.

Subsequently when you login to access College systems remotely (https://apps.mc3.edu), you will enter your username and password, and then use your mobile device to verify that it’s you. You can receive an SMS (text) message, voice call, one-time passcode, or message via the Duo Mobile smartphone app.

What Do I need to do?

Browse to the https://apps.mc3.edu and login with your username and password. Follow the prompts to enroll your account and mobile device or landline with the system.

Once enrolled, browse to the https://apps.mc3.edu and login with your username and password. When prompted, select your two-factor authentication option (Duo Push, Phone call, SMS passcode) and click the Login button.

For a preview of the enrollment process, watch this videoView...

 

Frequently Asked Questions

Why are we using Duo and two-factor authentication?

Two-factor authentication strengthens the login process to ensure that the person authenticating to the system with your account, is indeed you. Adding a factor to the login process makes it harder for cyber criminals to break in to systems with passwords stolen via phishing emails or malware.

Do I need a smartphone to use Duo?

No. Duo is extremely flexible.

We recommend the smart phone option because it makes the login process extremely easy. However, Duo can also send a text message to a regular cell phone or place a voice call to your cell or landline.

Do I have to use Duo every time I connect remotely?

Duo allows you to remember a device for 7 days. You can approve any computer that you regularly use and will not be required to provide two-factor authentication.

Please keep in mind that we do not recommend connecting remotely from public terminals or other devices that may not be secured.

What if I forget my phone?

Contact the IT helpdesk to verify your identity and you will be provided a temporary passcode.

215-641-6495 or helpdesk@mc3.edu

What if I lose my phone?

Contact the IT helpdesk immediately and we will work with you to lock your Duo account to prevent unauthorized access.

215-641-6495 or helpdesk@mc3.edu

What if I get a new phone?

You will need to re-activate your account on your new phone. Please contact the IT helpdesk and they will assist you with this process.

 215-641-6495 or helpdesk@mc3.edu

 

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