MCCC Knowledge Base

Faculty - Accessing Tutor.com and Dashboard

2018

Faculty - Access to Tutor.com and Dashboard

 

Step 1: Log into Blackboard and enter the course you would like to access for student tutoring information. 

Step 2: Click Tutoring from your course main menu

This is an image of a Blackboard course menu with the Tutoring link being called out by a red box around it.

Step 3: Click Online tutoring available 24/7 through Tutor.com

This is an image of the Tutoring link options with the Online tutoring available 24/7 through Tutor.com link being called out by a red box around it

Step 4: You will initially be brought to the student view. At the top of the page, click Take me to the client portal.

This is an image of the tutor.com landing page. In the top right, the clickable box that says Take me to the Client Portal is called out by a red box around it.

Step 5: Once in the Client Portal, your landing page will be the Dashboard where you can access Fast Facts. 

This is an image of the Client Portal dashboard, which has a Fast Facts areas with eight blue boxes in the middle all displaying different information and statistics. The eight boxes include sessions, early alerts, active students, active admins, average session length, average student rating, recommend rate, and survey response rate. Towards the top are three tabs My Dashboard, On-Demand reports, and Notification Settings.

Below is an overview of each of the Fast Facts boxes. 

Sessions: Let's you quickly see how many sessions have occurred through all the data current date. If you click see all sessions it will take you to the On-Demand report of Individual Student Sessions.

This is an image of the Fast Facts box of Sessions being called out by a red box around it.

Early Alerts: You can receive early alerts for students who have an unusually long session or continually request a frequent subject. If you click see all Early Alerts it will take you to the On-Demand report of Individual Student Sessions.

This is an image of the Fast Facts box of Early Alerts being called out by a red box around it.

Active Students: This reflects the number of students who are actively using the service. By clicking See All Students, you will be taken to an On-Demand Report of Student Usage.

This is an image of the Fast Facts box of Active Students being called out by a red box around it.

Avg. Session Length: The average session length across active students. 

This is an image of the Fast Facts box of Average Student Session length being called out by a red box around it.

Avg. Student Rating: Students are given the opportunity to complete a quick survey at the end of a tutor session. This is the average rating across all responses. 

This is an image of the Fast Facts box of Average Student Rating being called out by a red box around it.

Recommend Rate: The % of students users that would recommend this service. 

This is an image of the Fast Facts box of Recommend Rate being called out by a red box around it.

Survey Response Rate: The % of responses from all students offered the survey. 

This is an image of the Fast Facts box of Survey Response Rate being called out by a red box around it.

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