MCCC Knowledge Base

Why is IT staff in my course?


IT Staff Access in Blackboard

The Montgomery County Community College Information Technology (IT) staff provide Blackboard system support to College faculty and students. This support includes training on use of the system and troubleshooting technical problems. IT staff will attempt to provide written or verbal instructions to users calling or emailing the help desk for Blackboard support. To provide support, it is sometimes necessary for staff to view a course. IT staff may utilize live support tools that enable the end-user to share his/her screen with the IT staff member. IT staff may also temporarily enroll in a course with the role of ‘Instructor’ to review the course as a step in the troubleshooting process. IT staff are listed as “(Admin)” or “(Support)” within the Blackboard environment. IT staff will not make any change to the course without express written consent of the faculty member. All Information Technology staff are required to sign a confidentiality agreement as well as the College’s Acceptable Use Policy.

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
Students - Using Blogs (Blackboard) in your Class for Students
Viewed 2695 times since Tue, Apr 7, 2015
Students - Posting in the Discussion Board
Viewed 2779 times since Fri, Nov 14, 2014
Adding Comments to a Google Doc
Viewed 655 times since Fri, Sep 29, 2017
Blackboard - Can Students Outside of a Group See Group Assignments?
Viewed 2019 times since Tue, Feb 23, 2016
Making a Course Available to Individual Students
Viewed 58 times since Mon, Feb 12, 2018
Blackboard Course Availability
Viewed 440 times since Thu, Dec 21, 2017
Blackboard - Qwickly Attendance - Setup and Take Attendance
Viewed 3295 times since Wed, Jun 22, 2016
Students - Reviewing Feedback on Test with Respondus Lockdown Browser
Viewed 2439 times since Thu, Dec 4, 2014
Students - How to Check Grades: Tests and Assignments (Video)
Viewed 2659 times since Tue, Oct 6, 2015
Curriculum Builder
Viewed 465 times since Mon, Dec 11, 2017

Need Help?