MCCC Knowledge Base

Effective Referrals to IT Help Desk


Effective Referrals to IT Help Desk

When contacting the Help Desk, please provide the following information:
  • Name:
  • Email Address:
  • Phone number:
  • Description of issue or problem that needs addressed:
  • Location of issue or problem that needs addressed:
  • Scenario or situation that happened when the issue or problem occurred:
  • Other parties involved (if applicable):


MC3 Technical Help Desk Contact Information

Phone support is available 24/7/365
Phone: 215-641-6495
Live Support:
Walk-up Hours of Operation:
Fall and Spring Semester:

Monday - Friday: 7:00 AM - 10:15 PM

Saturday: 9:00am - 1:00pm

Summer Session:

Monday - Thursday: 7:30 AM - 10:15 PM

Friday: 8:00 AM - 5:00 PM

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
Assigning Training to Employees
Viewed 2985 times since Fri, Oct 30, 2015
Changing your Password Video
Viewed 2702 times since Thu, Mar 9, 2017
NetOp 1st Time Use Configuration
Viewed 2851 times since Thu, Oct 23, 2014
Resetting Internet Explorer
Viewed 3417 times since Thu, Jul 24, 2014
Open Content Online Resources
Viewed 4560 times since Mon, Nov 3, 2014
Request Copy Center Services
Viewed 2262 times since Tue, Jul 22, 2014
Printing in Color or Black and White
Viewed 3218 times since Thu, Oct 20, 2016
In Touch Webinar - The Secret to Becoming a Tech Wiz: Know Your Resources
Viewed 278 times since Fri, Feb 2, 2018
NetOp Basic Use
Viewed 2114 times since Thu, Dec 18, 2014
Time entry approval for supervisors
Viewed 2328 times since Thu, Oct 23, 2014

Need Help?