MCCC Knowledge Base

Ignore a Conversation - Office 365 Outlook

2019

Ignore a Conversation - Office 365 Outlook

 

You have the ability to keep unwanted conversations or emails out of your Inbox by using the Ignore feature in Outlook. Ignoring a conversation automatically removes the message from your Inbox and puts it into your Deleted Items folder.

A Conversation is a thread of email responses with the same Subject. Ignoring conversations in Outlook will also remove the replies/responses by others that may be on the email thread.

There are currently two versions of Office 365 Outlook available. You can determine which web version of Outlook you are using by looking at the toggle button in the upper right corner. The toggle button will either say:

Option 1: Try the New Outlook or,

Option 2: The New Outlook. 

Directions for both instances are available below. Please be sure to check which version you are using prior to determine which directions you should view. 

If you are using the desktop version of Outlook, please view the following knowledgebase article:

Ignore a Conversation - Outlook Desktop

 

 

Option 1: Try the New Outlook

Try the New Outlook will have a toggle button in the right-hand corner that looks like the following:

 

 

1. Open Outlook.

 

 

 

2. Locate and click the email message/conversation you want to ignore until it is highlighted.  

3. Click the 3 dots, or the More Actions icon, in the upper right corner that appear after you have clicked the message.   

4. Click Ignore.  

5. A pop-up window will appear asking if you are sure you want to ignore the conversation you selected and inform you that the conversation will be moved to your Deleted Items folder. 

Click OK.

 

6. Now all conversations/emails related to this subject will be automatically placed in your Deleted Items folder.   

 

 

 

 Option 2: The New Outlook

The New Outlook will have a toggle button in the right-hand corner that looks like the following:

 

 

1. Open Outlook.

 

 

 

2. Locate and click the email message/conversation you want to ignore until it is highlighted.  

3. Click the 3 dots, or the More Actions icon, in the upper right corner that appear after you have clicked the message.   

4. Click Ignore.  

5.  A pop-up window will appear asking if you are sure you want to ignore the conversation you selected and inform you that the conversation will be moved to your Deleted Items folder. 

Click OK.

 

6. Now all conversations/emails related to this subject will be automatically placed in your Deleted Items folder.   
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