MCCC Knowledge Base

Error opening Microsoft Outlook on campus

 

 

2016

 

Error Opening Microsoft Outlook

 

Symptoms:

Microsoft Outlook will not open on Faculty/Staff computer due to errors similar to: 

  • "The action cannot be completed."
  • "You must provide the name of your Microsoft Exchange server..."
  • "Cannot open the Outlook window"
  • "The set of folders cannot be opened"
  • "Attempt to log on to Microsoft Exchange has failed"
 

   
Solution:    

2.  Click the Start button and type "Mail"  

-or-  

Go to Start, type "Control Panel" and click on Control Panel, click on Mail from the icon view.

   
3. Click  Show Profiles...  

4.  Remove all listed profiles and click  OK  

You may close Control Panel

 
5. Launch  Outlook  and follow the prompts to create a new mail profile.  Be sure to check the "Remember password" checkbox if you are prompted for your credentials.    

6. Depending on the size of your mailbox, it may take several minutes for everything to sync with your computer again.  

If you no longer see an additional mailbox that you had access to, see https://kb.mc3.edu/article.php?id=10 for instructions

 
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Related Articles RSS Feed
Common Account Lock Causes
Viewed 9049 times since Wed, Jan 13, 2016
Supported Email Clients for Outlook
Viewed 876 times since Wed, Jun 29, 2022
Sending from or on behalf of another account
Viewed 37897 times since Fri, Sep 1, 2017
Forwarding Emails from Outlook to other accounts
Viewed 3794 times since Tue, Jul 5, 2022
What is my student login information?
Viewed 25272 times since Tue, Jun 24, 2014
Reading Encrypted Outlook Emails
Viewed 1407 times since Thu, Apr 28, 2022
Outlook Contacts Sharing
Viewed 1981 times since Wed, Sep 7, 2022
Setting up Outlook on macOS devices
Viewed 2938 times since Wed, Jun 22, 2022
Create an Email Rule - Outlook Desktop
Viewed 7177 times since Mon, Jan 5, 2015
Update Student Profile Information
Viewed 11213 times since Tue, May 30, 2017

Need Help?