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Error opening Microsoft Outlook on campus





Error Opening Microsoft Outlook



Microsoft Outlook will not open on Faculty/Staff computer due to errors similar to: 

  • "The action cannot be completed."
  • "You must provide the name of your Microsoft Exchange server..."
  • "Cannot open the Outlook window"
  • "The set of folders cannot be opened"
  • "Attempt to log on to Microsoft Exchange has failed"


1. Ensure Skype is not running.  (If the Skype icon isn't there, proceed to next step)

  1. Left-click on the arrow to expand the notification area.
  2. Right-click on the Skype icon
  3. Choose  Exit   (left-click)

2.  Click the Start button and type "Mail"  


Go to Start, type "Control Panel" and click on Control Panel, click on Mail from the icon view.

3. Click  Show Profiles...  

4.  Remove all listed profiles and click  OK  

You may close Control Panel

5. Launch  Outlook  and follow the prompts to create a new mail profile.  Be sure to check the "Remember password" checkbox if you are prompted for your credentials.    

6. Depending on the size of your mailbox, it may take several minutes for everything to sync with your computer again.  

If you no longer see an additional mailbox that you had access to, see for instructions



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