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Adding an Additional Mailbox in Outlook


Adding an Additional Mailbox in Outlook


Please Note

Once a user has been given access to a mailbox, it should appear automatically in about 30 minutes.  You should first check to make sure you have access to the mailbox before trying to add it manually:

  1. Open Outlook in your web browser ( )
  2. Click on your name in the upper right corner and choose "Open another mailbox..."
  3. Enter the name of the mailbox and press OK

If you cannot open the mailbox, please request access to it by emailing .  If you can open the mailbox but do not see it in Outlook automatically, even after restarting your computer, please follow the steps below.  


How to Add a Mailbox

1. Click on the File  tab    
2. Select Account Settings --> Account Settings...
3. Double click your name  
4. Click on  More Settings... in the lower right corner  
5. Click on the Advanced tab and the Add... button.     
6. Enter the name of the mailbox.  For example, if you want to open the mailbox, type Helpdesk and press OK.
7. The mailbox should appear on the "Open these additional mailboxes" list.  
8. Click  OK Next , and then  Finish and the mailbox will be added.  
9. Restart Outlook and expand the mailbox on the left side.   

For Mac Users

Go to through the following menus:  

Preferences > Accounts > Advanced > Delegates > I am a Delegate for... 


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