MCCC Knowledge Base

Students - Request Help with a Course via Starfish

2021



Starfish Success Network - Request Help with a Course

 

This article shows you how to access the Services tab of My Success Network (Starfish). For each service you can view contact information, visit service websites, and schedule online appointments (if available).

 

1. Go to MC3.edu and log into the Montco Connect portal page by clicking on Log In in the upper right hand side of the screen and clicking on the Montco Connect button.

  

2. Once you have logged onto the portal, click My Success Network under Quick Links. Next click the three horizontal lines to go to Courses.

3a. Click the Help (    )  icon link next to any of the courses in which you are currently enrolled.

3b. Alternatively, you can click the Request Help icon as shown here. Additional information about where to go for help will be displayed on the page. Click the Help Me button to submit a request for help.

4. This will bring up the Request Help form . Select the Type of help needed from the drop down menu and give specific Details on how staff can assist you. Note: Be sure to make your description as detailed as possible to insure you get the appropriate help needed.

5. Click the Submit button to submit your request when you are finished.

 

Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Related Articles RSS Feed
DHG Faculty - Refer a student to DHG Supplemental Instruction
Viewed 2767 times since Wed, Mar 20, 2019
Edit Profile
Viewed 4447 times since Fri, May 22, 2015
Students - My Success Network (Starfish) Catalog
Viewed 9060 times since Mon, Jul 27, 2015
Students - How do I check in at the student kiosk for Starfish?
Viewed 6635 times since Tue, Jul 22, 2014
Raising a tracking item for a student
Viewed 6233 times since Thu, Nov 13, 2014
Faculty- Missed Deadline for Attendance Reporting in Starfish
Viewed 3599 times since Tue, Feb 19, 2019
Resolve a Tracking Item
Viewed 6403 times since Thu, Nov 13, 2014
Infographic: Faculty - Why Use Starfish?
Viewed 3874 times since Fri, Aug 17, 2018
Selecting Student from the Waiting Room
Viewed 5951 times since Fri, May 22, 2015
Faculty - Fixing a Mistake on Midterm Submission in Starfish
Viewed 3183 times since Fri, Mar 8, 2019

Need Help?