MCCC Knowledge Base

Resolve a Tracking Item

Resolving a tracking item

If you have manage permissions for a tracking item for a particular student, you will be able to resolve the tracking item when it is no longer an issue or your work on the issue is completed.

There are a couple ways to resolve a tracking item. To resolve a single tracking item:

  1. When viewing the tracking item in the student list, student folder or on your dashboard, select the menu icon to the left of the item name.
  2. Select the resolution option for the selected tracking item (Clear Flag, Complete To-Do, Complete Referral or Remove Kudo.
  3. In the form that opens add a resolution note, and where applicable a Close the Loop note, and Submit the form.

Tracking items can be viewed and cleared from a number of places including:

  1. Students tab
  2. Recent Changes channel on your Starfish Home page

  3. The Student Folder Tracking tab

To resolve multiple tracking items at once:

  1. Navigate to Students > Tracking.
  2. Use the checkboxes next to each student’s name to select the items to be resolved. Note that there will not be a checkbox next to any items for which you do not have Manage permissions.
  3. Select the _Resolve__ link in the action bar at the top of the page.
  4. In the form that opens add a resolution note, and where applicable a Close the Loop note, and Submit the form.
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
Faculty - Adding Midterm Grades Past the Due Date in Starfish
Viewed 5619 times since Fri, Mar 10, 2017
Students - Getting Started with Starfish
Viewed 9776 times since Mon, Sep 29, 2014
Check Notes and Comments
Viewed 5328 times since Tue, Nov 11, 2014
Students - My Success Network (Starfish) Catalog
Viewed 9060 times since Mon, Jul 27, 2015
Faculty - Fixing a Mistake on Midterm Submission in Starfish
Viewed 3183 times since Fri, Mar 8, 2019
Nursing Student - Signing up for a Nursing Test
Viewed 4079 times since Tue, Aug 1, 2017
Students - How do I check in at the student kiosk for Starfish?
Viewed 6636 times since Tue, Jul 22, 2014
Students - Change a Starfish Appointment
Viewed 6244 times since Tue, Jul 21, 2015
Starfish Email Settings
Viewed 6637 times since Wed, Mar 11, 2015
Edit Profile
Viewed 4447 times since Fri, May 22, 2015

Need Help?