Resolve a Tracking Item
Article ID: 387 | permalink | Rating: 1/5 from 1 votes | Last Updated: Fri, Jun 3, 2022 at 12:41 PM
Resolving a tracking item
If you have manage permissions for a tracking item for a particular student, you will be able to resolve the tracking item when it is no longer an issue or your work on the issue is completed.
There are a couple ways to resolve a tracking item. To resolve a single tracking item:
- When viewing the tracking item in the student list, student folder or on your dashboard, select the menu icon to the left of the item name.
- Select the resolution option for the selected tracking item (Clear Flag, Complete To-Do, Complete Referral or Remove Kudo.
- In the form that opens add a resolution note, and where applicable a Close the Loop note, and Submit the form.
Tracking items can be viewed and cleared from a number of places including:
- Students tab
- Recent Changes channel on your Starfish Home page
- The Student Folder Tracking tab
To resolve multiple tracking items at once:
- Navigate to Students > Tracking.
- Use the checkboxes next to each student’s name to select the items to be resolved. Note that there will not be a checkbox next to any items for which you do not have Manage permissions.
- Select the _Resolve__ link in the action bar at the top of the page.
- In the form that opens add a resolution note, and where applicable a Close the Loop note, and Submit the form.