MCCC Knowledge Base

Best Practice: Closing the Loop

Best Practice: Closing the Loop

Some flags do not allow the person who raised the flag to see notes entered for the flag after it’s been raised. This means that the person who raised the flag will not be able to view the comments entered when the flag is cleared and will not therefore know any details about the resolution of the flag. It is sometimes important to hide these details from the flag raiser to protect the student’s privacy. However, anecdotal evidence shows that the best way to motivate people to raise concerns about students consistently is to let them know their previous efforts have helped a student.

Starfish has created the Close the Loop functionality to address this very issue. With this functionality, when you clear a flag dealing with a sensitive concern, you are able to communicate to the flag raiser (e.g., instructor) that the issue has been resolved without divulging private information — thus closing the loop.

If you are clearing a flag and have the option to enter a Close the Loop note, it is always a good idea to do so in order to encourage people to continue to raise flags and help students.

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
Resolve a Tracking Item
Viewed 5111 times since Thu, Nov 13, 2014
Faculty - Attendance Reporting in Starfish
Viewed 6042 times since Fri, May 22, 2015
Advising Rush Week- Office Hours Setup
Viewed 5039 times since Tue, Nov 11, 2014
Sharing Outlook Calendar with Starfish
Viewed 6565 times since Tue, Nov 11, 2014
Scheduling Office Hours
Viewed 5306 times since Thu, Nov 13, 2014
Edit Multiple Flags
Viewed 5102 times since Tue, Nov 11, 2014
DHG Students - Schedule DHG Supplemental Instruction
Viewed 2327 times since Wed, Mar 20, 2019
Students - Change a Starfish Appointment
Viewed 5672 times since Tue, Jul 21, 2015
Opting In or Out of Emails Sent by Starfish
Viewed 4872 times since Thu, Nov 13, 2014
Students - Set up your Starfish Profile
Viewed 4906 times since Thu, Jul 16, 2015

Need Help?