MCCC Knowledge Base

Best Practice: Closing the Loop

Best Practice: Closing the Loop


Some flags do not allow the person who raised the flag to see notes entered for the flag after it’s been raised. This means that the person who raised the flag will not be able to view the comments entered when the flag is cleared and will not therefore know any details about the resolution of the flag. It is sometimes important to hide these details from the flag raiser to protect the student’s privacy. However, anecdotal evidence shows that the best way to motivate people to raise concerns about students consistently is to let them know their previous efforts have helped a student.

Starfish has created the Close the Loop functionality to address this very issue. With this functionality, when you clear a flag dealing with a sensitive concern, you are able to communicate to the flag raiser (e.g., instructor) that the issue has been resolved without divulging private information — thus closing the loop.


If you are clearing a flag and have the option to enter a Close the Loop note, it is always a good idea to do so in order to encourage people to continue to raise flags and help students.


0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Related Articles RSS Feed
Students - How do I check in at the student kiosk for Starfish?
Viewed 2597 times since Tue, Jul 22, 2014
Adding Locations
Viewed 1724 times since Tue, Nov 11, 2014
Students - Starfish Dashboard (Stay on Track!)
Viewed 2139 times since Tue, Jul 21, 2015
All Flags
Viewed 2088 times since Tue, Nov 11, 2014
How to Schedule an Appointment via Starfish
Viewed 2846 times since Thu, Sep 15, 2016
Students - Getting Started with Starfish
Viewed 4277 times since Mon, Sep 29, 2014
Students - Set up your Starfish Profile
Viewed 1677 times since Thu, Jul 16, 2015
Clear the Office Hours Setup Wizard
Viewed 1913 times since Thu, Nov 13, 2014
Sharing Outlook Calendar with Starfish
Viewed 2586 times since Tue, Nov 11, 2014
Students - Change a Starfish Appointment
Viewed 2289 times since Tue, Jul 21, 2015

Need Help?