MCCC Knowledge Base

Best Practice: Closing the Loop

Best Practice: Closing the Loop


Some flags do not allow the person who raised the flag to see notes entered for the flag after it’s been raised. This means that the person who raised the flag will not be able to view the comments entered when the flag is cleared and will not therefore know any details about the resolution of the flag. It is sometimes important to hide these details from the flag raiser to protect the student’s privacy. However, anecdotal evidence shows that the best way to motivate people to raise concerns about students consistently is to let them know their previous efforts have helped a student.

Starfish has created the Close the Loop functionality to address this very issue. With this functionality, when you clear a flag dealing with a sensitive concern, you are able to communicate to the flag raiser (e.g., instructor) that the issue has been resolved without divulging private information — thus closing the loop.


If you are clearing a flag and have the option to enter a Close the Loop note, it is always a good idea to do so in order to encourage people to continue to raise flags and help students.


0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Related Articles RSS Feed
Raising a tracking item for a student
Viewed 2436 times since Thu, Nov 13, 2014
Emailing Students
Viewed 2332 times since Tue, Nov 11, 2014
Students - Change a Starfish Appointment
Viewed 2826 times since Tue, Jul 21, 2015
Adding Notes to One or More student
Viewed 2451 times since Thu, Nov 13, 2014
Students - Getting Started with Starfish
Viewed 5200 times since Mon, Sep 29, 2014
View Flag After its Resolved
Viewed 2010 times since Thu, Nov 13, 2014
Check Notes and Comments
Viewed 2225 times since Tue, Nov 11, 2014
Scheduling an Online Tutoring Session in Starfish
Viewed 2945 times since Tue, Feb 23, 2016
Clear the Office Hours Setup Wizard
Viewed 2409 times since Thu, Nov 13, 2014
Block Time as Unavailable
Viewed 2442 times since Tue, Nov 11, 2014

Need Help?