MCCC Knowledge Base

Faculty and Students - Unable to Hear or See Content in Blackboard Collaborate Ultra (PC, Windows 10 Users Only)

2021

Faculty and Students - Unable to Hear or See Content in Blackboard Collaborate Ultra (PC, Windows 10 Users Only)

 

Recent updates to PC computers operating on Windows 10 have experience audio and video issues that prevent the user from seeing or hearing what occurs in the Collaborate session. 

This is an issue that Blackboard is currently working to find a resolution for, but there are steps that can be taken to workaround the problem. 

This article will provide you with the various steps to try to get your audio and video to function in Collaborate. 

 

1. Check that Google Chrome is up-to-date.

Google Chrome is the recommended browser for Blackboard Collaborate Ultra. Open Google Chrome and verify that the browser is up-to-date (on the latest version).

1. Click the three dots in the upper right corner (More icon). If the icon is green, yellow, or red this means an update is available.

2. Click the Update Google Chrome button to install the update.

3. You may need to close out of Chrome and reopen it when you have finished installing the update. 

 

 

2. Check that your PC does not have any pending updates.

1. Click the Start button in the lower left corner of your computer (icon that looks like a window).

2. Click the Settings icon (icon that looks like a gear). 

3. Scroll to the bottom of the window and click Updates and Security.

4. Click the Check for Updates button. Click to install all available updates. 

Note: You may be asked to restart your computer to complete the update installation. 

 

 

 

3. Uninstall and reinstall Google Chrome

If you are still experiencing audio and video issues, try uninstalling and reinstalling Google Chrome. 

1. Click the Start button in the lower left corner of your computer (icon that looks like a window).

2. Start typing Programs in your Start Menu until you see Add or remove programs. Click Add or Remove Programs. .

3. Locate Google Chrome from the list and select Uninstall

4. Once uninstalled, open another browser on your computer and type in the web address bar google.com/chrome to download Google Chrome. 

 

 

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